Refund policy
1. Overview & Digital Products Policy
Thank you for shopping at DigiFilePro (https://digifilepro.com).
Due to the nature of digital goods (instant downloadable PNG files, design bundles, and digital artwork), all sales of digital files are final and non-refundable once the files have been downloaded or accessed. Unlike physical items, digital assets cannot be returned or restored to an unused state.
By purchasing from DigiFilePro, you agree to this Refund & Return Policy.
2. Eligible Conditions for Refund or Replacement
While we maintain a strict non-refundable policy for digital products, we care deeply about your customer experience. We will issue a 100% full refund or free replacement file under the following specific circumstances:
Corrupted or Unusable Files: The downloaded file is corrupted, broken, or cannot be opened/unzipped, and our customer support team is unable to fix or provide a replacement working file within 48 hours.
Duplicate Purchases: You accidentally purchased the exact same digital item/bundle twice in separate transactions. In this case, we will refund the duplicate payment upon verification.
Incorrect Item Received: The file you received is completely different from the design description shown on our product page.
3. Ineligible Circumstances (Non-Refundable Cases)
We cannot offer a refund or exchange in the following situations:
Change of mind or no longer needing the design after purchase.
Software incompatibility (e.g., ordering PNG files without having software/tools capable of supporting PNG formats or sublimation printing). Please read the product details before purchasing.
Download issues caused by your personal internet connection, device settings, or third-party firewall/antivirus software.
Lack of technical capability or skill required to edit, resize, or use the graphics.
Failure to contact support before opening a chargeback/dispute with your payment provider or bank.
4. How to Request Assistance or a Refund
If you experience any technical issues with your purchase or believe you qualify for a refund under Section 2, please follow these steps:
Send an email to supportdigifilepro@gmail.com within 7 days of purchase.
Use the subject line: Refund / Issue Request - Order #[Your Order Number].
Provide details of the problem, including:
Your full name and email used at checkout.
Order number and product title.
A brief description of the issue.
Clear screenshots or video clips illustrating the file error/issue.
Our support team will review your request and reply within 24 hours.
5. Refund Processing Time
If your refund is approved:
Refunds will be issued directly back to your original payment method (Credit Card, PayPal, etc.).
Depending on your bank or payment provider, it typically takes 3 to 10 business days for the refunded amount to reflect in your account.
Original payment gateway processing fees (if applicable) are non-refundable.
6. Contact Us
If you have any questions, concerns, or need help with your files, please feel free to reach out to us:
Email: supportdigifilepro@gmail.com
Website: https://digifilepro.com
Address: 833 Collins Street, Melbourne Victoria 3000, Australia